Frequently Asked Questions (FAQ)

Find answers to some of the most common questions about PEACEMOOD products, orders and delivery.

1. What is PEACEMOOD?

PEACEMOOD is a personal care brand focused on creating products designed to help you feel fresh, comfortable and confident throughout your day.

2. How do I place an order?

Simply select your preferred PEACEMOOD product, add it to your cart and proceed to checkout.

Complete your delivery and payment information, and you will receive an order confirmation once your order has been successfully placed.

3. What payment methods do you accept?

Available payment methods will be displayed during checkout. Simply select your preferred payment option before completing your order.

4. How long does delivery take?

Orders are normally processed within 1–3 working days after payment confirmation.

Estimated delivery after shipment:

Peninsular Malaysia: 1–3 working days
Sabah & Sarawak: 3–7 working days

Delivery times may vary during weekends, public holidays, promotional periods or due to courier-related circumstances.

5. How can I track my order?

Once your order has been shipped, tracking information will be provided to you.

Please allow some time for the courier’s tracking system to update after your parcel has been collected.

6. Can I change my delivery address after placing an order?

Please contact our customer support team as soon as possible.

We will try our best to assist you, but changes may not be possible once your order has been processed or handed over to the courier.

7. Can I cancel my order?

Please contact us as soon as possible if you need to cancel your order.

Orders that have already been processed, packed or shipped may no longer be eligible for cancellation.

8. What should I do if I receive a damaged or incorrect product?

Please contact our customer support team within 3 days of receiving your parcel.

Provide your order number together with clear photos and/or video of the parcel and product so that we can review the issue.

9. Can I return an opened or used product?

Due to hygiene and safety reasons, products that have been opened, used or had their original seal removed are generally not eligible for return or exchange, except where the product is defective or damaged.

Please refer to our Return & Refund Policy for further information.

10. Where does PEACEMOOD deliver?

We currently deliver throughout Malaysia, including Peninsular Malaysia, Sabah and Sarawak.

11. How can I contact PEACEMOOD?

For any enquiries regarding products, orders or delivery, you can contact our customer support team:

Phone / WhatsApp: +60 13-247 6567
Email: helpdesk@peacemoodglobal.com

Our team will be happy to assist you.

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Contact Us

We’re here to help.

If you have any questions about our products, orders, shipping, returns, or anything related to Peacemood, feel free to get in touch with us.

Our team will be happy to assist you.

Customer Support

Phone / WhatsApp
+60 13-247 6567

Email
helpdesk@peacemoodglobal.com

Location
Nilai, Negeri Sembilan, Malaysia

Company Information

PEACEMOOD GLOBAL

Registration No.
202503202993 (EB-A2025072101944)

For enquiries regarding your order, please include your order number and contact details so our team can assist you more efficiently.

We aim to respond to all enquiries as soon as possible during our business hours.

Thank you for choosing PEACEMOOD.