Return & Refund Policy
At Peacemood, we want every customer to receive their order in good condition. If there is an issue with your order, please contact us and our team will assist you accordingly.
Returns
Due to hygiene and safety reasons, personal care products that have been opened, used, or had their original packaging/seal removed are not eligible for return or exchange, except where the product received is defective or damaged.
To be eligible for a return, the product must be unused, unopened, and in its original condition and packaging.
Damaged, Defective or Incorrect Items
If you receive a product that is:
- Damaged during delivery
- Defective
- Different from the item you ordered
- Missing from your order
Please contact our customer support team within 3 days of receiving your parcel.
Customers may be required to provide their order number, photos and/or video evidence of the parcel and product for verification.
Please keep the original product and packaging until your claim has been reviewed.
Change of Mind
Returns or refunds due to a change of mind, personal preference, dislike of fragrance, or incorrect selection made during checkout are generally not accepted.
Please review your order carefully before completing your purchase.
Refunds
Once your return or claim has been reviewed and approved, we will notify you regarding the outcome.
Approved refunds will be processed through the original payment method or another appropriate method determined by Peacemood.
Please note that the time required for the refunded amount to appear may vary depending on your bank or payment provider.
Shipping Costs
If the return is caused by an incorrect, damaged or defective product supplied by us, reasonable return shipping arrangements will be handled accordingly.
For other approved returns, return shipping costs may be borne by the customer.
Original shipping charges are generally non-refundable unless the refund is due to an error on our part.
Non-Returnable Items
Returns or refunds will not normally be accepted for:
- Products that have been opened or used
- Products with damaged or removed seals caused after delivery
- Products returned without their original packaging
- Change of mind or personal preference
- Incorrect products or variants selected by the customer
- Items purchased from unauthorised third-party sellers
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, packed or handed over to the courier may no longer be eligible for cancellation.
Contact Us
If you experience any issue with your Peacemood order, please contact our customer support team with your order details.
We will review each case fairly and work towards an appropriate resolution.
This Return & Refund Policy does not affect any rights you may have under applicable Malaysian consumer protection laws.