Shipping & Delivery
At Peacemood, we aim to process and deliver your order as quickly and safely as possible.
Order Processing
Orders will normally be processed within 1–3 working days after payment has been successfully confirmed.
Orders placed during weekends or public holidays will be processed on the next working day.
Delivery Within Malaysia
Estimated delivery time after your order has been shipped:
Peninsular Malaysia: 1–3 working days
Sabah & Sarawak: 3–7 working days
Delivery times are estimates and may vary depending on courier operations, public holidays, peak periods, weather conditions, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, tracking information will be provided so you can monitor the delivery status of your parcel.
Please allow some time for the tracking information to be updated by the courier.
Delivery Information
Customers are responsible for ensuring that the name, contact number and delivery address provided are complete and accurate.
Peacemood will not be responsible for delivery delays or unsuccessful deliveries caused by incorrect or incomplete information provided during checkout.
Damaged or Missing Parcels
If your parcel arrives damaged, contains an incorrect item, or you experience any delivery-related issue, please contact our customer support team as soon as possible.
We recommend taking photos or videos of the parcel and product upon receiving it to assist us with verification.
Need Help?
If you have any questions regarding your order or delivery, please contact our customer support team and we will be happy to assist you.