Privacy Policy

Last Updated: 28 August 2026

PEACEMOOD GLOBAL (“PEACEMOOD”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, process, store and protect your personal information when you visit our website, purchase our products, communicate with us or use our services.

1. Company Information

PEACEMOOD GLOBAL
Registration No.: 202503202993 (EB-A2025072101944)
Location: Nilai, Negeri Sembilan, Malaysia
Email: helpdesk@peacemoodglobal.com
Phone / WhatsApp: +60 13-247 6567

2. Information We May Collect

When you use our website or purchase from PEACEMOOD, we may collect information including:

  • Full name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order and purchase information
  • Payment and transaction information
  • Communications with our customer support team
  • IP address, browser information and device information
  • Website usage and interaction information
  • Other information voluntarily provided by you

Where payments are processed through third-party payment providers, your payment information may be processed directly by the relevant payment provider.

PEACEMOOD does not require customers to provide their card PIN through our website, email, WhatsApp or customer support channels.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Verify and process payments
  • Arrange shipping and delivery
  • Provide order and delivery updates
  • Respond to customer enquiries
  • Process returns, refunds or complaints
  • Provide customer support
  • Prevent fraudulent or unauthorised transactions
  • Maintain and improve our website and services
  • Analyse website performance and customer experience
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory requirements
  • Send promotional or marketing communications where permitted or where you have provided the appropriate consent

4. Payment Information

Payments made through our website may be processed by authorised third-party payment gateways or financial service providers.

PEACEMOOD may receive transaction-related information necessary to verify and manage your order.

Payment service providers may separately collect and process information according to their own privacy and security policies.

5. Sharing of Personal Information

We do not sell your personal information.

However, we may disclose or provide necessary information to trusted third parties where required to operate our business and fulfil your order, including:

  • Payment gateway and payment service providers
  • Banks and financial institutions
  • Courier and logistics providers
  • Website hosting and technology service providers
  • Customer service and communication platforms
  • Professional advisers
  • Government authorities or regulatory bodies where required by law

Only information reasonably necessary for the relevant service should be provided to such parties.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, PEACEMOOD may send information regarding products, promotions, offers and company updates through channels such as email, SMS or WhatsApp.

You may request to stop receiving marketing communications from us at any time by using the unsubscribe method provided or by contacting our customer support team.

Transactional communications relating to your existing orders may still be sent where necessary.

7. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and measure website performance.

Certain third-party services used on our website may also place cookies or similar technologies.

You may manage or disable cookies through your browser settings, although certain website features may not function properly as a result.

8. Data Security

PEACEMOOD takes reasonable administrative and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account, device and payment information.

9. Data Retention

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, meet our operational requirements and comply with applicable legal, accounting or regulatory obligations.

Information that is no longer reasonably required will be securely deleted, destroyed or anonymised where appropriate.

10. Your Rights

Subject to applicable Malaysian laws, you may contact us regarding your personal information, including requests to:

  • Access personal information held about you
  • Correct inaccurate or incomplete information
  • Update your personal information
  • Withdraw consent where applicable
  • Request that we stop certain marketing communications
  • Raise questions or concerns regarding the handling of your personal information

Certain requests may be subject to legal or operational requirements.

11. Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites, payment providers, social media platforms or other services.

These third parties may operate under their own privacy policies and practices.

PEACEMOOD is not responsible for the privacy practices of independent third-party websites or services.

12. Personal Data Protection

PEACEMOOD handles personal information in accordance with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time, where applicable.

We endeavour to process personal information fairly, securely and only for legitimate business purposes.

13. Changes to This Privacy Policy

PEACEMOOD may update this Privacy Policy from time to time to reflect changes in our business operations, website, technology or applicable legal requirements.

Any updated version will be published on our website with the relevant effective or updated date.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how your personal information is handled, please contact:

PEACEMOOD GLOBAL
Registration No.: 202503202993 (EB-A2025072101944)
Nilai, Negeri Sembilan, Malaysia

Phone / WhatsApp: +60 13-247 6567
Email: helpdesk@peacemoodglobal.com